bq33 Privacy Policy

📋Information We Collect

When you register an account, transact, or interact with bq33, we may collect the following categories of personal information:

• Identity information: full name, date of birth, username, and a copy of a government-issued ID for account verification purposes.
• Contact information: email address, mobile number, and city of residence (e.g., Dhaka, Chittagong, Rajshahi, Sylhet).
• Financial information: deposit and withdrawal transaction records, payment method identifiers (bKash wallet number, Nagad account, Rocket, Upay, Visa or Mastercard last four digits), and account balance history.
• Technical information: IP address, device type, operating system, browser type and version, time zone (Bangladesh Standard Time, UTC+6), and session duration.
• Behavioral and gaming data: game history, betting patterns, bonus claims, promotional participation, and responsible gaming settings (such as deposit limits or self-exclusion requests).

We collect this information directly from you during registration, from your activity on our platform, and automatically via cookies and similar tracking technologies. We do not collect sensitive biometric data.

⚙️How We Use Your Information

bq33 uses your personal information strictly for purposes that are necessary to operate our platform and provide you with a safe, enjoyable experience. Specifically, we use your data to:

• Create and manage your bq33 account, process deposits via bKash, Nagad, Rocket, and Upay, and handle withdrawals in a timely manner.
• Verify your identity and age (players must be 21 years or older) in compliance with our Know Your Customer (KYC) obligations.
• Deliver, maintain, and improve the bq33 platform, including live casino games, cricket betting markets, slots, and crash games.
• Send you service-related notifications such as account updates, transaction confirmations, and promotional offers you have opted into.
• Detect and prevent fraudulent activity, money laundering, unauthorized access, and other security threats to protect both you and the integrity of our platform.
• Support responsible gaming by monitoring for patterns that may indicate problematic gambling behavior and enabling tools such as deposit limits and self-exclusion.

🤝Sharing Your Information

bq33 does not sell, trade, or rent your personal information to any third party. We may, however, share your data in limited and specific circumstances:

• Service providers: we may engage trusted third-party vendors (payment processors, KYC verification partners, IT security firms) who access your data solely to perform services on our behalf and are contractually bound to maintain confidentiality.
• Legal and regulatory obligations: we may disclose your information when required by law, a court order, or a governmental authority. We will take reasonable steps to notify you unless prohibited from doing so.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. You will be notified of any such change via email or a prominent notice on our platform.

In all cases, we require third parties to uphold the same level of data protection that we apply ourselves and to use your information only for the specific purpose for which it was shared.

🍪Cookies and Tracking Technologies

bq33 uses cookies and similar technologies (local storage, session tokens) to recognize your device, keep you logged in securely, remember your preferences, and analyze how players in Dhaka, Sylhet, Chittagong, and other cities across Bangladesh engage with our platform. Cookies help us optimize load times, personalize game recommendations, and measure the effectiveness of promotions.

We use the following categories of cookies: (1) Strictly necessary cookies — required for the platform to function; these cannot be disabled. (2) Performance cookies — help us understand which pages are visited most and how users navigate. (3) Functional cookies — remember your settings and language preferences. You may disable non-essential cookies at any time through your browser settings. Note that disabling certain cookies may affect the functionality of some platform features.

🗂️Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to fulfill the purposes outlined in this policy. Specifically, account data is kept for a minimum of five years following account closure to meet our anti-money laundering (AML) and record-keeping obligations. Transaction records associated with bKash, Nagad, Rocket, Visa, and Mastercard payments are retained for the same period.

When your data is no longer needed, we securely delete or anonymize it so that it cannot be linked back to you. You may request early deletion of your data (subject to our legal retention obligations) by contacting our support team.

🛡️Data Security

bq33 takes data security seriously. We implement a range of technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, firewalled and access-controlled server infrastructure, regular security assessments and penetration testing, and strict internal access controls ensuring that only authorized personnel can view sensitive data.

Despite these safeguards, no system connected to the internet is completely immune to security risks. In the event of a data breach that affects your rights, we will notify you promptly and take all reasonable steps to mitigate the impact. We strongly encourage you to use a unique, strong password for your bq33 account and to enable two-factor authentication where available.

⚖️Your Rights

As a bq33 user, you have the following rights concerning your personal data. To exercise any of these rights, please contact our support team using the email address provided in the Contact Us section below.

• Right of access — you may request a copy of all personal data we hold about you, free of charge, once per calendar year.
• Right to rectification — if any of your personal data is inaccurate or incomplete, you may ask us to correct it without undue delay.
• Right to erasure — you may request that we delete your personal data where it is no longer needed for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restrict processing — you may ask us to limit how we use your data, for example while we investigate an accuracy complaint.
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

We aim to respond to all legitimate data rights requests within 30 days. In complex cases we may extend this period by a further 30 days, and we will inform you of the extension in writing.

🔗Third-Party Links

Our platform may contain references to third-party services, game providers (such as Pragmatic Play, Evolution Gaming, Spribe, or Ezugi), or payment partners (bKash, Nagad, Visa, Mastercard). This Privacy Policy applies solely to bq33 and does not cover the data practices of any third-party service. When you interact with a third-party service provider, you should review their own privacy policy. bq33 accepts no responsibility for the privacy or security practices of any external parties.

🔞Children's Privacy

bq33 is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21. Our services are intended solely for adults aged 21 and above. If we discover that we have inadvertently collected personal information from a person under 21, we will delete that data immediately. If you believe a minor has created an account on bq33, please contact us at once using the support email below so that we can investigate and take prompt action.

📝Changes to This Privacy Policy

bq33 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will post the revised policy on this page with an updated effective date and, where appropriate, notify you by email or via a prominent notice on our platform. We encourage you to review this page periodically to stay informed about how we are protecting your data.

Your continued use of the bq33 platform after any changes to this Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you must cease using our services and may request deletion of your account and associated personal data.